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Terms & Conditions

We're going to make some beautiful brand magic together! Now what?

Welcome to the "Official Stuff"

The “Do”s, the “Don’t”s and the expectations for our project together, so that everyone involves comes out the other side going “That was Freaking Awesome!”

These official Terms and Conditions make sure that everyone is on the same page and we all come out the other side, going “That was f*cking AWESOME!!!”

While I love a good gander, the rest of this page is going to be super serious (Yuck, I know, but it must be done).

Please take some time to comb through every section and make sure you are happy (and fully understand) the T&Cs. 

  1. ‘Storm Steen Digital’ is Wild Woman Digital trading as Storm Steen.
  2. ‘The Client’ is the party making a booking for design related services from Storm Steen Digital.
  3. ‘An Order’ is the request for services from Storm Steen Digital.
  4. ‘The project’ is a term used to describe service from Storm Steen Digital.

The terms and conditions apply to all dealings between The Client and Storm Steen Digital. By placing an order with Storm Steen Digital, you as a Client are forming a legally binding contract for services and you agree to the following terms & conditions.

1. QUOTATIONS

  1. All quotes are valid for 7 days only.
  2. All prices are in US Dollars.
  3. Any additional work outside the terms of the quote will be charged at an hourly rate of $90 per/hour.
  4. Storm Steen Digital, is not responsible for increases in materials by third party services (eg: printers, packaging suppliers, web developers) where the increases are beyond our control.

2. PAYMENTS

  1. A 50% non-refundable booking deposit is required before starting any project over $1000.
  2. All design projects under $1000 require to be paid in full upfront.
  3. Payments are to be made either by bank deposit transfer or PayPal.
  4. All invoice terms are 5 business days from the date of the invoice.
  5. Accounts that are not paid on time will incur a late administration fee of 10% per week.
  6. Accounts not paid within 30 days will be handed over.
  7. Final files will not be handed over until the invoice has been paid in full.
  8. All work not completed within a 2 month period due to client delays will be invoiced regardless.
  9. Payment is required for any artwork or drafts, that have been terminated on your request at any stage of development, prior to completion. Invoice will be issued as ‘work to date’.
  10. If debt collection is required for unpaid invoices, The Client is responsible for any costs incurred (fees/commissions payable to the debt collectors).

The Client shall purchase licenses and subscriptions for products that are needed for the completion of the project such as premium plugins so that the ownership rights for these products will remain with the Client moving forward. The Service Provider will assist the Client in the purchase process.

TO BE ABLE TO EDIT YOUR OWN WEBSITE, YOU’RE GOING TO NEED THE ELEMENTOR PRO PLUGIN
Get Elementor Pro

3. CANCELLATION

  1. The Client may cancel this Agreement for any reason by providing a minimum of 10 days written notice to Company, any deposit paid prior to cancellation will be non-refundable.
  2. Storm Steen Digital may cancel this Agreement at any time for any reason by providing written notice to The Client. In the event that Storm Steen Digital cancels this Agreement, Storm Steen Digital will provide any artwork completed and paid for to date or refund any additional balance.

4. GUARANTEES

  1. Storm Steen Digital cannot guarantee the outcome of design services and the client’s comments about the outcome are expressions of opinion only.
  2. The Client acknowledges that Storm Steen Digital cannot guarantee any results for design as outcomes are based on subjective factors that cannot be controlled by Storm Steen Digital.

5. COMMUNICATION

  1. Storm Steen Digital is an online business, therefore the majority of our communication is made via email and project management boards (on Trello). This helps us keep track of specific design requirements & any changes requested.
  2. Weekly check-in meetings will be scheduled via Zoom for the duration of our project together.
  3. If you would like to chat with us via additional video calls on Zoom, we are happy to do so. However, we kindly request that you email us to schedule a time to chat.

6. COPYRIGHT

  1. The Client assumes full copyright and reproduction rights upon full payment of a completed project.
  2. If any third-party intellectual property rights are used in the Material, the Service Provider shall ensure that it has secured all necessary consents and approvals to use such third-party intellectual property rights for the Service Provider and the Client.
  3. The Client grants Storm Steen permissions to use images, recordings, and testimonials from the creative process and final product for portfolio purposes.

7. TURNAROUND TIMES

  1. Storm Steen Digital will make every effort to meet deadlines. All quoted turnaround times are approximate. Storm Steen Digital will not be held responsible or liable for any costs resulting from late artwork or feedback.
  2. All client feedback will be requested within 2 (two) business days of presentation to ensure the project runs timeously and within your allocated calendar dates.
  3. In order to complete the specified services within the allocated calendar dates (provided to The Client via email and project management board), the client must provide all assets needed for the Services before the project start date.
    Should these assets not be received in accordance with the allocated
    calendar dates, Storm Steen Digital reserves the right to charge an
    additional fee for additional calendar days to be allocated to the project.
  4. If the client is unresponsive or is unable to provide details/content in a timely manner we will mark the project as “archived”. This allows our teams to continue working on other projects, and once the client is ready to restart, we can allocate new dates and a “restart fee” to reschedule the project.

8. APPROVAL

  1. Approval is required for all projects via email prior to work being released.
  2. Whilst all care is taken by Storm Steen Digital, Storm Steen Digital is not responsible for any spelling, grammatical, numerical errors or omissions after final approval. Even if these errors are from Storm Steen Digital, it is the Client’s responsibility to proofread and check thoroughly their projects to identify any errors prior to approval.
  3. Each design service stated on the invoice is allocated up to 2 (two) inclusive revision rounds. Once the design is signed off by the client, any additional changes will be charged accordingly.
    A revision is a minor alteration. A revision request narrows down the scope for future revisions to those changes and treats everything else that has not been requested to be revised as agreed upon. Any additional requests that are outside this scope are considered changes in direction and are subject to additional charges.

9. IF THERE’S A SPAT, WE DO IT IN SOUTH AFRICA

This Agreement shall be governed by the laws of the jurisdiction South Africa and the parties agree to submit disputes arising out of or in connection with this Agreement to the non-exclusive of the courts in the Territory.
(P.S: The USD $ is strong here, so we can both afford good lawyers AND you can go on a safari!)

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